At LOIS CHLOE, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: Products can be returned within [e.g., 14 days] from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Non-Returnable Items: Certain items, such as opened beauty products, sale items, or gift cards, may not be eligible for returns. Please check product descriptions for return eligibility.
2. Return Process
- Initiating a Return: To start a return, please contact us at [insert contact email] with your order details.
- Return Approval: Once your return request is approved, we will provide instructions on how to send your item back.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order. Shipping costs are non-refundable.
3. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will process your refund to your original payment method. This process may take [e.g., 5-10 business days].
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts not due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email].
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as it may take additional time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].
6. Damaged or Defective Products
If you received a damaged or defective product, please contact us immediately with photos of the item and order details. We will arrange for a replacement or refund.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [insert contact email].